Support
Write to support@getbonka.com. We read every message and reply within a few working days.
Common questions
How do I delete my account and data?
In the app: Settings, then Account, then Delete account. This removes your data from our servers and signs you out on this device. You can also email us from the address on your account and we will do it for you.
In the app: Settings, then Account, then Delete account. This removes your data from our servers and signs you out on this device. You can also email us from the address on your account and we will do it for you.
How do I cancel my subscription or ask for a refund?
Subscriptions are billed by Apple or Google, so you manage them there. On iPhone: Settings, your name, Subscriptions. For refunds on iPhone, use reportaproblem.apple.com. On Android: Play Store, Payments and subscriptions.
Subscriptions are billed by Apple or Google, so you manage them there. On iPhone: Settings, your name, Subscriptions. For refunds on iPhone, use reportaproblem.apple.com. On Android: Play Store, Payments and subscriptions.
I forgot my app PIN.
Use "Forgot PIN" on the lock screen. It signs you out of this device, and you sign in again. Your data on our servers stays safe.
Use "Forgot PIN" on the lock screen. It signs you out of this device, and you sign in again. Your data on our servers stays safe.
A voice entry was wrong.
Voice entries always open as a draft that you check before saving. You can edit any field. If voice keeps getting something wrong, tell us the phrase and language.
Voice entries always open as a draft that you check before saving. You can edit any field. If voice keeps getting something wrong, tell us the phrase and language.
How do I get a copy of my data?
Email us from your account address and we will send your data in a common format within one month.
Email us from your account address and we will send your data in a common format within one month.
When you write to us, please include your app version (Settings, bottom of the page) and your phone model. Never send your PIN or password.